2002 - All Locations
Our new mail
server has been configured and installed. It should provide increased
performance and capacity for our customers. Problems experienced
over the last few days should be eleminated.
June 25, 2000
- All Locations
The E-mail service will be down for approximately 2 hours starting at
10:00AM. We are installing a new mail server and it will take about two
hours to move all the accounts and mail from the old server.
The address for the Web Based Mail will change to: http://webmail.fayette.net
March 9, 2000 - All Locations
We experienced a 3 hour outage from around 8:00pm - 11:00pm tonight due
to a massive lightning strike at our offices in Fayette. My staff and
myself worked almost all night restoring service and replacing equipment.
We were able to get service back up at 11:00pm with only 3 hours downtime.
We feel that this is very good considering the damage that our systems
suffered. We continued to work until around 3:00am until we had fully
restored service. Thank you for understanding.
February 8, 2000 - All Locations
We have experienced considerable problems with routing tables over the
last two days. We now feel that this has been caused by a nation wide
problem with routing tables within the UUNET backbone. UUNET provides
our link to the internet backbone. This problem has caused slow downs
and in some cases a complete loss of service. We are truely sorry for
any inconvenience, but the problem is located beyone our control. This
is a quote from the UUNET Network Operations Center announcing the problem
"UUNET is currently experiencing routing instabillities across the United
States. Our senior network engineers are currently working to correct
any problems. More information will be provided as it becomes available."
We Will continue to monitor this situation and will do everything in our
power to restore quality service. Thank you for your patience.
September 14, 1999 - Lamar County
The good news - 24 new lines are installed and working in Lamar County
- No busy signals allowed. The bad news - the highway department cut a
cable in the Millport/Kennedy area causing a loss of service to all customers
in that area. Work crews have been dispatched to repair the broken cable.
August 25, 1999 - Lamar County
Due to a very nice increase in the number of users in Lamar County, we
are experiencing some busy signals during peak usage times. An additional
24 lines were ordered today. This should solve the problem when they are
installed. Usually it takes from 3 to 4 weeks for the installation to
happen after the order is placed. We appreciate your patience and assure
you that we are doing all we can to provide you with a trouble free internet
August 1, 1999 - Lamar County
We experienced an unscheduled outage from 6:30 - 10:30 AM due to a loss
of the T-1circuit from Lamar County to Fayette. The problem was reported
to GTE at 6:35 AM and service was restored at 10:30 AM. We think that
we located the source of the problem and hope that we have fixed it so
that it does not reoccur. We are very sorry for the inconvenience and
we do appreciate your patience. These problems happened because we were
trying to upgrade the circuit in order to give our customers more bandwidth
and therefore better speed. Sometimes it just takes a little time to work
out the bugs.
July 29, 1999 - Lamar County
We experienced an unscheduled outage from 8:00 - 9:25 PM due to a loss
of the T-1 circuit from Lamar County to Fayette. The problem was reported
to GTE and they promptly repaired the line and restored service. A monitor
has been placed on the line by GTE to help determine the cause of the
outage and to help prevent future problems.
July 14, 1999 - Fayette County
We experienced a temporary problem with some of our access equipment causing
some customers to be unable to connect. We have installed a temporary
fix and expect the new parts for the equipment to be here and installed
tomorrow. We are very sorry for any inconvenience this problem may caused
June 19-20, 1999 - Fayette & Lamar County
We experienced an intermittant problem with our internal network that
caused the service to be up and down several times Friday night. We diagnosed
the problem and repaired it Saturday AM, also causing some customers to
lose connections for a short period of time. The new T-3 line has been
rescheduled by BellSouth to be installed July 6 - 7. Thank you for your
patience during this uncommon problem.
March 26, 1999 - Fayette & Lamar County
A new T3 line (equal to 28 T1 lines) has been ordered for our link to
the internet from our access point in Tuscaloosa to UUNET in Atlanta.
This will give us the largest amount of bandwidth and the fastest service
in Central Alabama. The new line is scheduled to be installed in April.
March 15, 1999 - Fayette County
The additional 24 lines have been installed and are working great. There
should never be a busy signal for our valued customers.
February 26, 1999 - Fayette County
We have ordered an additional 24 lines for our customers in Fayette County.
GTE should install these lines soon.
February 26, 1999 - Fayette & Lamar County
Due to growth, our capacity to add new users was reached. We were forced
to change our authentication method in order to accomodate new users.
The new system works a little different from the old system and has caused
problems for some customers logging on. We regret those problems, but
our new system should provide everyone with better service. Thank you
for your patience during this upgrade.
January 27, 1999 - Lamar County
GTE has notified me that our additional 24 lines will be installed on
Feb. 2, 1999. The equipment is already in place. This should eleminate
those pesky busy signals. Thanks for your patience and understanding.
January 6, 1999 - Lamar County
Thank you for a very nice growth in customers during the holiday season.
Due to this growth, you may experience some busy signals during peak usage
times. We realize this and have ordered 24 more lines. the equipment is
in place and we will turn them up as soon as GTE installs the lines. Thank
you for your patience. We will continue to strive to provide you with
the best internet service in West Alabama.
December 12, 1998 - All Users
We are having a problem with the password file on the E-Mail server. This
has caused many of you to be unable to receive e-mail. We are working
on this problem and hope to have it fixed soon. You can still send e-mail.
Thanks for your patience.
November 22, 1998 - Fayette County
GTE will be installing upgrades to our current lines and there will probably
be a temporary interruption of service.
October 15, 1998 - Lamar County
Service was interrupted for 5 or 6 minutes while we were installing an
additional 24 additional lines. This brings our total lines and modems
to 72. Thank you for your patience.
October 14, 1998 - Millport & Kennedy Areas
Service has been interrupted in the South Lamar County area due to a Frontier
Communications problem. The problem has been reported. This interruption
in service was not caused by problems at MW Communications.
October 4, 1998 - Fayette & Lamar Counties
GTE has informed me that the new lines should be installed on October
15, 1998. This should eleminate all busy signals. It has come to my attention
that some of you are receiving a message that says "the number has been
disconnected". This is not the case, but the phone company seems to give
this message when all our lines are busy. This should be eleminated when
the new lines are installed. Thanks for your patience.